Privacy Policy
Information we collect
When you contact DESAINA or use the budget calculator, we may collect information such as name, phone number, WhatsApp number, email address, city, home type and the project information you voluntarily provide.
Interior project information
Project information may include approximate home size, room requirements, dimensions, design preferences, budget expectations, timeline, photographs, references and other information needed to understand an interior project.
Calculator information
When you use the budget calculator, the selected rooms, products, dimensions and indicative estimate may be associated with your enquiry so that we can understand the context of the lead.
Why we collect it
We use enquiry information to respond to prospective clients, understand requirements, discuss budgets, arrange appropriate next steps, prepare estimates and manage the client relationship.
Lead source
Website enquiries may be identified by their source. Calculator enquiries are identified as Price Calculator leads so our team can distinguish them from general website enquiries.
Calls and communication
We may use the contact details you provide to communicate about your enquiry through phone, WhatsApp, email or other agreed channels.
Site visits and measurements
Submitting an enquiry or calculator request does not automatically constitute a promise of a site visit. Site measurements and visits are handled according to the project's stage and agreed scope.
Estimates and quotations
Website calculator results are indicative only. They are not final quotations and should not be treated as a binding price. Detailed estimates may depend on finishes, materials, hardware, quantities, design, site conditions, taxes, procurement and execution requirements.
Design references and images
If you voluntarily share photographs, floor plans or reference images, we may use them to understand your requirements and develop your design brief.
Third-party services
The website may use hosting, analytics, communication, form-processing or other technical services. Such services may process information as necessary to provide their functionality.
Data security
We take reasonable measures to protect enquiry information from unauthorized access, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Data retention
We may retain enquiry and project information for as long as reasonably necessary for business, client-service, legal, accounting and record-keeping purposes.
Your choices
You may contact DESAINA to ask about the personal information you have provided, request correction of inaccurate information, or ask questions about how it is being used, subject to applicable law and legitimate business requirements.
Children
Our services and enquiry tools are intended for adults planning residential projects. We do not knowingly seek personal information from children.
Policy changes
This policy may be updated when our website, lead systems or business practices change. The latest version published on this page will apply to future interactions.